Turnstock > How to > Turnstock Account Integration

Turnstock Account Integration

Overview

Amazon recently launched a program called Amazon Local Selling, which includes BOPIS (BuyOnlinePickupInStore). Amazon Local Selling allows customers to make purchases from local sellers that use their own delivery services to deliver the purchased goods. BOPIS, on the other hand, allows customers to purchase on Amazon and go to the local store/warehouse of the seller to pick up the goods.

This article covers how to create and connect your Turnstock account as well as set up and customize your store hours, location and contact information.

Log in

Create a new account

If you do not have an existing account, navigate to the Turnstock homepage and click “Sign Up“.

Complete the registration process as follows:

  1. Enter your Team Name, Company Name and Contact Name.
  2. Enter your address and contact information.
  3. Add your payment method of choice.

After the sign up process is complete, log in using the 2FA on the screen. You will receive an email containing a confirmation code which will be used as the final verification step.

Log in with an existing account

Navigate to the Turnstock homepage and click “Sign Up“. On the following page, go to the “Already have a team name?” hyperlink, which will prompt you to log in using your existing details.On the next screen, enter your Turnstock login credentials.

Connect your Amazon account

After signing in, you will need to create a company within the Turnstock Dashboard if one does not already exist. This is where you will enter your Amazon credentials. Based on your current account configuration, please choose one of the dropdowns below.

Connect to a new company

Creating a new company in the Turnstock Dashboard is as easy as following a few simple steps. To do that:

  1. Navigate to Settings > click on the plus icon. You will be prompted to fill out the mandatory company details such as Company Name, Contact Name and email address. 
  2. Click Next.
  3. Fill out your business address.
  4. Navigate to the Click here to authorize Sellercloud hyperlink.

    This step will prompt you to log in to your Amazon account and confirm API access for Sellercloud. An API token will be generated and all token-related fields in Turnstock will automatically populate. This token will refresh on its own as needed.
  5. Scroll down to the bottom to finalize the setup.
Connect to an existing company

If you already have an existing company within your Turnstock account, you will be prompted to enter your Merchant Token and Authorize Sellercloud upon login. To do that:

  1. Click on the arrow icon. This will direct you to your Amazon account where you can view your Merchant token. Copy the token and paste it in the Merchant Token field in Turnstock.
  2. Go to the Click here to Authorize Sellercloud hyperlink.
    This step will prompt you to log in to your Amazon account and confirm API access for Sellercloud. An API token will be generated and all token-related fields in Turnstock will automatically populate. This token will refresh on its own as needed.
  3. Scroll down to the bottom to finalize the setup.

 

Download your Amazon Catalog

Once your credentials are successfully retrieved and saved, your Amazon catalog can be downloaded automatically. Make sure that the Enable Auto Create Products From Amazon checkbox under the Controls panel is enabled.

Turnstock will automatically create products that don’t exist directly from Amazon only if the Enable Auto Create Products From Amazon setting is enabled.

Add stores and set hours

To add a new store record and set up the details for it, navigate to your company > Toolbox >  Store Management. Click on the “+” sign in the top right corner and enter your Store Code. Click on the newly added Store Code to open up the Store Details page. You will see three main panels:

  • General
  • Store Hours
  • Hours for Pick up

Use the pencil icon on each one to edit their details.

In the General panel, add your store name, phone number, primary contact email, address, city, state, country, postal code and other general details.

The Store name should be formatted as follows: Company name – Street address – Zipcode. Ex. Sellercloud – 410 Monmouth Ave 08701.

In the Store Hours panel, specify the working hours of the store, the time zone, the handling time unit and value.

In the Hours for Pickup panel, specify the hours in which the orders can be picked up or check the Use Store Operating Hours Per Day box to copy them from the Store Hours panel.

Be sure to check the Send Email For In-Store Order box to be notified of new orders coming in through your Amazon Store.

Once you’ve set your store up, navigate to Actions to access the Action Menu Dropdown and select Post Store on Amazon.

Manage Products

Turnstock allows you to manage your store setup, store-level inventory and order status updates (ready-for-pickup and picked up).

Enable a product for Amazon Pickup

  1. Go to Catalog > Manage Catalog > Open your Amazon product.
  2. From the Toolbox, select Amazon Properties.
  3. Click Edit.
  4. In the General panel, check the Enable for Amazon Pickup box.
  5. A new Select Amazon Stores field will appear. Select your Amazon Store from the drop-down.
  6. Click Save.

The Manage Catalog grid will also display the BOPIS status of your products.

Set Physical Inventory

Turnstock makes the process of setting your inventory levels seamless. You can set your inventory individually or in bulk.

Individually

  1. Catalog > Manage Catalog > Open your Amazon product.
  2. Access the Inventory panel.
  3. Click Toolbox, and select Warehouse.
  4. Select the Set Physical icon next to your desired warehouse.
    On the next screen, confirm the Warehouse and specify the Physical Quantity. Indicate the Inventory Date which should reflect the time and date when the inventory was last physically verified, or counted.
  5. Click Set.
    • Inventory movements that occurred before the current Physical Inventory Date will not display on the Warehouse Inventory Movements page.

In Bulk

The Import Inventory Info tool lets you set the current calculated Physical Inventory for multiple products at a time using a file import. To import physical inventory data, follow the steps below.

  1. Access Inventory > Import Inventory Info.
  2. Select Import Physical Inventory.
  3. To download a sample template, select the file type, and click the Download icon on the Import Physical Inventory panel.
  4. Complete the template file. Save the file.
  5. Return to Import Physical Inventory panel.
  6. Click the File field, and select the appropriate file from your computer.
  7. In the Update Type field, specify whether you want to perform a Partial (Recommended) or Full Inventory Count. Refer to the definitions below.

    UPDATE TYPE

    DESCRIPTION

    Partial 

    (Strongly Recommended)  

    A partial inventory import will only update the SKUs and respective warehouse(s) entered in the file. We recommend performing a partial inventory import because it is the safest option. Unlike a full import, partial imports will not affect SKUs missing from the file, eliminating any possibility of error.

    Full 

    		 Similar to a partial update, full imports will update the SKUs and respective warehouse(s) entered in the file with the values specified. Any SKU that is missing from the file will have its inventory zeroed out. This is why we recommend using a partial upload unless you want to zero out the products outside of your import file.

Manage orders

As soon as an order comes in, Amazon will place that order On hold. You will see a banner that instructs you not to make any changes to the order while it is On hold in Amazon.

A customer can still cancel their order while the order is On hold.


After a few minutes, the status will change from On hold to In Process in Amazon, and you will be able to see the buyer’s information. The updated status will reflect in Sellercloud as well.

Mark Ready for Pickup

Once the order is packed and ready for pick up you will need to mark it as such in Sellercloud. To do that: 

  1. In the Order details page, navigate to Actions to access the Action Menu and select Mark Ready for Pickup. This action will update the order status and to notify the customer that the order is ready to be picked up.
    Once an order is marked Ready for Pickup, you will no longer be able to cancel that order. A refund must be issued instead.
  2. The order status will update in Sellercloud and Amazon.
  3. After the customer picks up his order, navigate to Actions > Marked Picked up > click Yes when prompted to confirm. 

Cancel a BOPIS order

Orders can only be canceled before they have been marked as Ready for Pickup. To cancel a BOPIS order:

  1. Access Orders > Manage Orders > Select your order.
  2. Select Actions > Cancel Order.
  3. That will take you to a page where you can confirm the cancellation and notify Amazon. A cancellation reason is required.
  4. Select the item/s you are cancelling as well as the Qty to cancel and click on the green Amazon Cancel Order button.
  5. The Order status will update to Cancelled.

Refund a BOPIS order

Once an order is marked Ready for Pickup, you will no longer be able to cancel that order. A refund must be issued instead. To do that:

  1. Access Orders > Manage Orders > Select your order.
  2. Select Actions > Issue Refund.
  3. You will be directed to a page where you can confirm the refund amount and notify Amazon. A refund reason is required.
  4. Click Amazon Refund to issue the refund.
FAQ about BOPIS

How are RETURNS handled for BOPIS offers?

  • Customers can initiate a return from the Amazon platform just as they do for delivery orders.
    Another way customers can return their items, is by bringing the item back to the store and using the stores Return Policy, and the seller can update the item’s return status in SellerCentral or through their Turnstock account.

Do I have to enroll in FBA to participate in BOPIS?

  • No, you can participate in BOPIS even without participating in FBA.

How will a customer identify their order when picking it up in store?

  • Amazon will send customers an email with their OrderID number and a receipt with the items in that order. The store will be able to look up the order number and provide the customer with the items they ordered.

Can I use Skustack to mark orders “PICKED UP” or does it need to go through Turnstock?

  • Currently, no. Marking orders as “PICKED UP” is managed through Turnstock.

How is BOPIS different from Local Delivery?

  • These two features differ in terms of delivery. For local delivery, customers can have the order delivered based on your current delivery offers. For BOPIS, the customer would come pick up their item from the store.

Is API access required to facilitate the BOPIS process?

  • A SP API token is required.

For Amazon Local Delivery, if there is no Amazon partner to be used, how do I deliver?

  • You would have to deliver yourself, or hire a delivery company to do that for you.

Can I charge shipping for a local delivery or do I have to offer it for free?

  • You do not need to offer it for free, though you might want to do that and put the expense into the product’s price to increase your conversions.

How much does Amazon charge for “referral fees” for BOPIS sales?

  • The same fees that apply for delivery orders would apply for BOPIS orders.

If I use Sellercloud already, do I need Turnstock?

  • No, if you use Sellercloud, you do not need to use Turnstock.

Can I connect multiple Amazon accounts within my Turnstock account?

  • In Turnstock, you can have multiple store locations in one account but only one Amazon account connection. To manage multiple accounts on Amazon or for pricing on unlimited store locations, visit Sellercloud.com to streamline your operation with a full Sellercloud account.